Privacy Policy

Privacy Policy

Introduction

Welcome to https://tempe-christian-marriage-counseling.couplesresilience.com (hereinafter referred to as “Tempe Christian Marriage Counseling,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, usage, and disclosure of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://tempe-christian-marriage-counseling.couplesresilience.com.
  2. Any mobile applications or software we develop and make available for download.
  3. Services offered through our platform, such as counseling sessions, online resources, and support groups.
  4. Interactions between users and our team via email, phone, text messages, or other communication channels.

Please note that this policy does not extend to third-party platforms, applications, or services linked to our website but operated independently. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we handle your information in the following scenarios:

  1. Authorized User Access: When you use our applications or services as an authorized user, we collect and process data necessary for providing these services.
  2. Website Visits: We track interactions with our websites to improve user experience, analyze trends, and personalize content.
  3. Communication: If you choose to receive communications from us, such as newsletters, emails, or SMS messages, we may use your contact details to send them.

Personal Data Collection

We collect various categories of personal data to enhance your experience and deliver our services effectively. These include:

  1. Account Information: This includes user names, email addresses, passwords (hashed and salted for security), and registration details.
  2. Payment and Financial Details: We process payment information required for subscription fees or service charges, including credit card numbers, billing addresses, and transaction history.
  3. Purchase Data: Details about products or services purchased from us, such as order numbers, quantities, and delivery addresses.
  4. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information to facilitate seamless access across devices.
  5. Location Data: Information about your location when you interact with our services, used for personalized content and service delivery.
  6. Feedback and Reviews: Any comments, suggestions, or ratings you provide to improve our services.
  7. Social Media Information: If you choose to connect our services with your social media accounts, we may collect data from these platforms (subject to their privacy policies).
  8. Product Interactions: Data about how you interact with our products, including features used, time spent, and preferences expressed.

We obtain this data through direct user input, automated technologies like cookies and web beacons, and third-party service providers who assist in data collection and processing.

Cookies

Cookies are small text files stored on your device to enhance user experience and provide various functions:

  1. Strictly Necessary Cookies: These are essential for the basic functionality of our website and services, ensuring secure access and personal settings.
  2. Preference Cookies: Used to remember user preferences, such as language or content display settings.
  3. Analytics Cookies: Enable us to gather statistical data about user interactions, helping us improve our services and understand user behavior.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Our retention periods are as follows:

  1. Account Data: Retained for the duration of your active account and a reasonable period after account termination (to comply with legal obligations).
  2. Payment Information: Kept on record for financial transactions and may be stored for longer to meet accounting and tax requirements.
  3. Communication Records: Retained for as long as necessary to provide customer support or for internal analysis.
  4. Analytics Data: Aggregated and anonymized data may be retained indefinitely for trend analysis and service improvement.

Once the retention period expires, we take reasonable steps to securely delete or anonymize your personal data.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you and to know how it is being processed.
  2. Rectification: The ability to ask for corrections if your data contains inaccuracies or incomplete information.
  3. Erasure (Right to be Forgotten): In certain cases, you can request the deletion of your personal data, except where we have a legitimate reason to retain it.
  4. Restriction: You may request restrictions on processing your data under specific circumstances, such as contesting its accuracy or legality.
  5. Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
  6. Objection: The ability to object to the processing of your data for direct marketing or other purposes.
  7. Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise any of these rights, please contact our privacy team at your earliest convenience. We will respond to legitimate requests within a reasonable timeframe.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review it regularly. We will notify you of significant changes via email or by posting a prominent notice on our site.

Contact Information

If you have questions about your privacy, data usage, or this Policy, please contact us:

  • Email: privacy@tempe-christian-marriage-counseling.couplesresilience.com
  • Postal Mail: Tempe Christian Marriage Counseling, Privacy Team, [Address], [City, State, ZIP Code]

We appreciate your trust in sharing your personal information with us. Your feedback is valuable as we strive to protect and respect your privacy.